Web Policies

Methods of Payment

We accept the following forms of payment:

  • MasterCard
  • Visa
  • American Express
  • Discover
  • PayPal
  • Net 30 Terms Accounts

To apply for Net 30 terms download our credit application here and e-mail or fax to us.

Order Fulfillment

Stock availability is listed for each item. If an item that you have ordered is not available, you will be notified by e-mail and given the option of cancelling the order or waiting for stock to become available. If you elect to cancel your order and have already made payment, you will be given a full refund via the payment method you used.

Orders for in stock items that are placed before 1:00 pm will be shipped the day they are placed in most cases.

Unless otherwise designated, all Eugene Fastener orders ship via UPS Ground with an FOB Point of our warehouses.


We hope you got the right item but if not- we are here to help.

You can return or exchange your item by mail or in store. If you need to return by mail, please call our customer service center to speak with one of our representatives 1 (800) 929-5978. Please note that unless the product(s) you received was the result of our error, you are responsible for the return shipping charges. You can return or exchange items at our branch location at no charge.

Absolutely no returns are accepted without a Eugene Fastener Return Merchandise Authorization (RMA) Number.

Returns are accepted within 30 days of purchase.

  • Parts must be unused, complete and in the original packaging
  • Parts must be accompanied with respective packing list or invoice
  • The Eugene Fastener issued Return Merchandise Authorization (RMA) Number is referenced
  • Special orders are not returnable
  • Personal Protective Supplies are non-returnable for medical reasons.
  • Returns may be assessed a re-stocking fee.

If you have questions about our return policy, please contact us.

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