Web Policies
Methods of Payment
We accept the following forms of payment:
- MasterCard
- Visa
- American Express
- Discover
- PayPal
- Net 30 Terms Accounts
To apply for Net 30 terms download our credit application here and e-mail or fax to us.
Sales Order and Quote Terms
By placing an order you agree to these terms.
- Quotes stay valid for 7 days unless written otherwise.
- Prices apply only to the quantities and items listed on the quote or order.
- Prices exclude sales tax, freight, handling charges, and applicable credit card fees.
- Item availability depends on prior sales. Substitutions occur only with your approval.
- Returns for standard items require prior approval. Restocking fees may apply. See the return section below for details.
- Inspect all shipments on receipt. Report shortages or errors within 5 business days.
- Shipping dates are estimates. Carrier delays fall outside our control.
- Risk of loss transfers to you when the carrier receives the shipment.
- Invoices are due per the terms on the invoice. Past due balances accrue finance charges allowed by law.
- Invoices over $1,000 paid by credit card include a 4 percent processing fee.
- Manufacturer warranties apply to products. We provide no separate warranty.
- Our liability for any claim related to a sale is limited to the amount you paid for the item.
- Oregon law governs these terms.
Special Orders and Secondary Processing
These terms apply to items made to order, items sourced as special orders, and items sent for secondary processing.
- Made to order items and special order items are final sale and not returnable.
- Lead times for special orders and processed items are estimates and may change based on vendor schedules.
- Orders that include secondary processing begin production only after written approval of specifications.
- Changes to specifications after approval may result in new pricing or extended lead times.
Processing Loss Notice
Small parts sent for the treatments listed below may experience quantity loss during processing. This loss occurs during normal handling and treatment. The processes listed below often result in loss, but the list is not exhaustive.
- Black oxide coating
- Zinc plating
- Patch lock coating
- Hot dip galvanizing
A final quantity variance of plus or minus 10 percent is an industry standard for these treatments.
Plan for this variance in your scheduling and inventory needs. You will be billed based on the quantities ordered.
For help with order planning, contact your account representative or reach our support team at 541-342-5978 or sales@eugenefast.com.
Order Fulfillment
Stock availability is listed for each item. If an item that you have ordered is not available, you will be notified by e-mail and given the option of cancelling the order or waiting for stock to become available. If you elect to cancel your order and have already made payment, you will be given a full refund via the payment method you used.
Orders for in stock items that are placed before 1:00 pm will be shipped the day they are placed in most cases.
Unless otherwise designated, all Eugene Fastener orders ship via UPS Ground with an FOB Point of our warehouses.
Returns
We hope you got the right item but if not- we are here to help.
You can return or exchange your item by mail or in store. If you need to return by mail, please call our customer service center to speak with one of our representatives 1 (800) 929-5978. Please note that unless the product(s) you received was the result of our error, you are responsible for the return shipping charges. You can return or exchange items at our branch location at no charge.
Absolutely no returns are accepted without a Eugene Fastener Return Merchandise Authorization (RMA) Number.
Returns are accepted within 30 days of purchase.
- Parts must be unused, complete and in the original packaging
- Parts must be accompanied with respective packing list or invoice
- The Eugene Fastener issued Return Merchandise Authorization (RMA) Number is referenced
- Special orders are not returnable
- Personal Protective Supplies are non-returnable for medical reasons.
- Returns may be assessed a re-stocking fee.
If you have questions about our return policy, please contact us.