Web Policies
Methods of Payment
We accept the following forms of payment.
- Mastercard
- Visa
- American Express
- Discover
- PayPal
- Net 30 terms accounts
To apply for Net 30 terms, download our credit application. Email or fax it to us.
Order Fulfillment
Stock availability is listed for each item. If an item you ordered is not available, we will notify you by email. You can cancel the order or wait for stock. If you cancel and already paid, we will refund your payment method.
Orders for in stock items placed before 1:00 pm ship the same day in most cases.
Unless noted otherwise, we ship via UPS Ground. FOB point is our warehouse.
Returns
We hope you got the right item. If not, we will help.
You can return or exchange your item by mail or in store. For mail returns, call our customer service team at 1 800 929 5978. If the return is not due to our error, you pay return shipping. In store returns at our branch have no shipping charge.
No returns are accepted without a Eugene Fastener Return Merchandise Authorization number.
Returns are accepted within 30 days of purchase.
- Parts must be unused, complete, and in the original packaging.
- Parts must include the packing list or invoice.
- The Return Merchandise Authorization number must be referenced.
- Personal protective supplies are non returnable for medical reasons.
- Returns may include a restocking fee.
If you have questions about returns, contact us.
Sales Order and Quote Terms
By placing an order you agree to these terms.
- Quotes stay valid for 7 days unless written otherwise.
- Prices apply only to the quantities and items listed on the quote or order.
- Prices exclude sales tax, freight, and handling charges.
- Item availability depends on prior sales. Substitutions occur only with your approval.
- Returns for standard items require prior approval. Restocking fees apply. See the returns section above for details.
- Inspect all shipments on receipt. Report shortages or errors within 5 business days.
- Shipping dates are estimates. Carrier delays fall outside our control.
- Risk of loss transfers to you when the carrier receives the shipment.
- Invoices are due per the terms on the invoice. Past due balances accrue service charges allowed by law.
- Invoices over $1,000 paid by credit card include a 4 percent processing fee.
- Manufacturer warranties apply to products. We provide no separate warranty.
- Our liability for any claim related to a sale is limited to the amount you paid for the item.
- Oregon law governs these terms.
Special Orders and Secondary Processing
These terms apply to items made to order, items sourced as special orders, and items sent for secondary processing.
- Made to order items and special order items are final sale and not returnable.
- Lead times for special orders and processed items are estimates and may change based on vendor schedules.
- Orders that include secondary processing begin production only after written approval of specifications.
- Changes to specifications after approval may result in new pricing or extended lead times.
Processing Loss Notice
Small parts sent for the treatments listed below may experience quantity loss during processing. This loss occurs during normal handling and treatment. The processes listed below often result in loss, but the list is not exhaustive.
- Black oxide coating
- Zinc plating
- Patch lock coating
- Hot dip galvanizing
A final quantity variance of plus or minus 10 percent is an industry standard for these treatments.
Plan for this variance in your scheduling and inventory needs. You will be billed based on the quantities ordered.
If you need help with order planning, contact your account representative or reach our support team at 541 342 5978 or sales@eugenefast.com.